There is only one scenario where the system will allow this to happen:

If the Renter makes a payment, PayPal puts the payment in a “Pending” status for some reason e.g. it was a check payment that needs to get cleared by the bank etc., then the system does not update the quote to a “Contract” status. In a meantime, another Renter with a quote goes ahead and makes the payment and the system changes the status to “Contract” to reflect the confirmed booking.

After a few days, the original payment from the 1st Renter clears the bank and PayPal send the payment confirmation and the system will convert the original quote also to a “Contract” status. So, you now have a “Double Booked” situation.

This situation also happens in a real / manual world with payments getting crossed over by multiple Renters and hence we are not stopping the situation from occurring. However, the system will generate an “Alert” for the Owner in this case to be aware and handle this situation.

Posted in: Manage Property